Return & Exchange Policy
At Kyra Jewellers, we value your trust and satisfaction. While we take utmost care in delivering high-quality silver jewelry, we understand that there might be situations where a return or exchange is necessary. Please read our policy carefully:
- Return & Exchange Request
- You must raise a return or exchange request within 24 hours of receiving the product.
- To initiate the request, please raise a ticket through our website or contact us via email/WhatsApp.
- A complete unedited parcel opening video is mandatory to process any return or exchange request.
- Kindly provide complete order details, including order number, reason for return/exchange, and clear images/videos of the product.
- You must raise a return or exchange request within 24 hours of receiving the product.
- Exchange Policy
- Size-based exchanges are allowed. However, the shipping cost for size exchange will be borne by the customer.
- No exchanges will be permitted based on change in design or style preference.
- Exchanges will not be entertained after 24 hours of product delivery.
- Size-based exchanges are allowed. However, the shipping cost for size exchange will be borne by the customer.
- Return Policy: Returns are only accepted in the case of:
- Damaged, defective, or incorrect item received.
- In such cases, return shipping costs will be covered by us.
- All return requests must include the parcel opening video as proof of issue.
- Returns will not be accepted for customized or personalized orders under any circumstances.
- Products must be unused, unworn, and in their original packaging to be eligible for return.
Non-Eligible Scenarios
- Damaged, defective, or incorrect item received.
- No return or exchange for: Change of mind.
- Orders without parcel opening video.
- Requests raised after 24 hours.
- Customized or made-to-order pieces.
- Additional Guidelines
- Once we receive the returned product, it will undergo a quality inspection before processing a refund or exchange.
- Refunds, where applicable, will be processed within 5-7 business days after the returned item is received and approved.
- In case of refund, the amount will be credited to the original payment method.
- In case of disputes, Kyra Jewellers holds the right to make the final decision.
- Once we receive the returned product, it will undergo a quality inspection before processing a refund or exchange.
We are committed to providing a smooth and transparent shopping experience. For any questions or concerns, feel free to reach out to our support team at
- 📧 Email: Kyrajewellers.co@gmail.com
- 📞 Phone: 7890955133 (Available: 10:00 AM – 6:00 PM, Monday to Saturday)